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Frequently Asked Questions

We are a family run business based in Springwood, Blue Mountains, a town west of Sydney.

It's a quiet little town full of people who smile and nod hello to each other as they walk down the street.

We also have supplier partners in Melbourne and Brisbane who hold some products on our behalf.

This allows us to offer fast shipping (7-10 days) for most of our products, right across Australia.

Most of them do!

Products which show a delivery timeframe or **Fast Free Delivery** in the description provide the fastest shipping and best experience for you.

Products held with our supplier partners are still based in Australia so you shouldn’t be waiting more than a week or two for your item.

If you're in a hurry and want something quick, like a last minute purchase for a gift, look for the express post option at checkout which is available for most of our products at an additional cost.

You can also select “Priority Order Processing” at checkout to have your order jump to the front of the queue and be processed next in line, minimising the time until dispatch.

What’s the difference?

Standard delivery is FREE and refers to AusPost Parcel Post. It will usually arrive within 7-10 days.

Priority Order Processing costs a small fee to ensure FAST DISPATCH, we’ll send your order within 24 hours but the postage method remains the same as above.

Express Post costs extra but is our fastest delivery method (2-3 days) and includes priority processing. Items will be sent within 24 hours, by AusPost Express Post. Choose this one if you need something really quick.

Being a small family business, we’re not yet able to afford a large warehouse to hold everything in the one spot.

Some products are held with our supplier partners in Melbourne and Brisbane, which is why your order may arrive in multiple packages.

Nothing to worry about though, you’ll still receive everything you asked for and they usually arrive very close together.

If you’re at all concerned, just reach out to us and we’re happy to help. 🙂

We currently accept Credit Cards, Apple Pay, Google Pay and PayPal.

We offer free shipping and delivery across Australia.

We can ship to most other countries via a custom order, but shipping may not be free.

If you can't place a standard order due to your location, please reach out to us via the message button and we will draft a custom order for you.

It may include a shipping fee but the cost will be minor, and we'll be sure to let you know before you have any obligation to buy.

If X is in Australia, you’re in luck!

You can expect delivery of most products 7-10 days after your order is placed, sometimes faster.

For other locations like Europe, US or China, delivery should occur in about 3 weeks.

Remote areas may face longer delivery times depending on the local delivery network.

We‘re happy to help you understand how to get the most out of the stuff on our website.

If you have any questions about how to use something, or if it works with your phone etc, just click the message button to get in touch!

No question is a silly question - ask away!

We love hearing your feedback!

You can message us via the message button, or email with any comments or suggestions for improvement.

We sometimes offer special discounts and free items to say thanks for getting involved.

We're super proud of our 365 Day Easy Returns Policy and the BTB Quality Guarantee.

Just click the message button and tell us what's up. We will chat to understand the situation and work through a solution to fix it.

We've always got your back if you're a member of the Tech Bar family!